Answers to our most frequently directed inquiries. Should you require further assistance, please contact Client Services.
What is Jordan Allen?
Jordan Allen is an independent luxury house established in 2025 by designer Chaz Jordan. The house is dedicated to the architecture of foundational wardrobe archetypes, realized in direct partnership with century-old European textile mills and family-operated ateliers.
When will my order ship?
Orders are processed within 1 to 2 business days and dispatched from our facility in the United States with the most cost-efficient and secure carrier available at the time of order. A confirmation email with carrier tracking details will be issued upon dispatch.
Do you offer complimentary shipping?
Complimentary domestic shipping is extended on orders exceeding $300, while complimentary international shipping is extended on orders exceeding $750. Standard flat rates apply below these respective thresholds.
What is your return policy?
Jordan Allen accepts returns within 14 days of physical delivery. Garments must remain in their original, unworn, unwashed, and undamaged condition, with all original tags intact. Please refer to our Shipping & Returns section for full policy terms.
How do pre-orders work?
Pre-order items are charged in full at checkout to secure production allocation, with estimated dispatch windows indicated on the product page. Pre-orders remain fully eligible for return within our standard 14-day window, calculated from the date of delivery.
How do I determine my size?
Each product page features detailed garment measurements, structural specifications, and fit notes referencing model dimensions. For bespoke fitting guidance, Client Services remains at your disposal.
How should I care for my garments?
Specific care directives are provided on each product detail page and printed on the physical composition label inside every piece. For general preservation, we recommend gentle cold washing and flat drying, or professional dry cleaning for structured outerwear and delicate textiles.
How do I contact Client Services?
Please direct inquiries to clientservices@jordan--allen.com, or access your account dashboard to manage orders and returns. Our team responds to all correspondence within one business day.