Terms of service
Terms of Service
Last updated: October 23, 2026
1. Acceptance of Terms
By accessing and using jordan--allen.com ("Website"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Website.
Jordan Allen LLC ("we," "us," "our") reserves the right to modify these Terms at any time. Continued use of the Website constitutes acceptance of any modifications.
2. Products & Services
Product Descriptions
We make every effort to ensure product descriptions, images, and specifications are accurate. However:
- Colors may vary slightly due to monitor settings
- Fabric drape and fit may vary by individual body type
- Product details are subject to change without notice
Pricing
All prices are listed in USD and are subject to change without notice. The price charged will be the price displayed at the time of order placement. We reserve the right to correct pricing errors, even after an order has been placed.
Availability
Product availability is not guaranteed. If an item becomes unavailable after you place an order, we will notify you and offer a full refund.
3. Orders & Payment
Order Acceptance
Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including product unavailability, pricing errors, suspected fraud or unauthorized transactions, or violations of these Terms.
Payment
We accept major credit cards and other payment methods as displayed at checkout. Payment is processed at the time of order placement. By providing payment information, you represent and warrant that you are authorized to use the payment method, the information you provide is accurate and complete, and charges incurred will be honored by your financial institution.
Order Modifications & Cancellations
Once an order is placed, it cannot be modified or cancelled, except as provided in Section 7. Please review your order carefully before completing checkout.
4. Pre-Orders & Waitlist
Pre-Orders
Pre-order items are charged in full at the time of purchase to confirm production. Delivery windows are confirmed once production has begun and are shared by email. Timelines are estimates and may vary due to production factors beyond our control. Pre-order items are not final sale, and the 14-day return policy applies, measured from the delivery date.
Waitlist
Joining a waitlist requires no payment and does not reserve or guarantee a piece. When a piece becomes available, a notice with a link to purchase is sent to the full waitlist at once, and pieces are available first come, first served.
5. Shipping & Delivery
Please refer to our Shipping Policy for complete details. We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control. Risk of loss and title for products pass to you upon delivery to the shipping carrier. Packages lost in transit are resolved between you and the shipping carrier. Jordan Allen does not assume responsibility for the loss, and we will make reasonable efforts to assist by following up with the carrier on your behalf.
6. Returns & Exchanges
Please refer to our Return and Refund Policy for complete details on our 14-day return and exchange policy.
7. Clients in the European Union and United Kingdom
If you are a consumer with a delivery address in the European Union or the United Kingdom, you have statutory rights that apply in place of Sections 3 and 6 where they differ, and nothing in these Terms limits them.
Cancellation
You may cancel any order, pre-orders included, for any reason, before it is delivered or within 14 days of the day you receive it. To cancel, write to clientservices@jordan--allen.com with your order number, or use the model withdrawal form on our Return and Refund Policy page.
Return
Please return the piece within 14 days of notifying us, unworn and with all tags attached. You may try a piece on as you would in a boutique. We may reduce your refund by any loss in value caused by handling beyond what is needed to establish its nature and characteristics.
Refund
We refund the price paid, the standard delivery charge and any duties and taxes collected at checkout, to your original payment method, without undue delay and within 14 days of receiving your return or proof that you have sent it, whichever is earlier. If you chose a faster delivery option, we refund the cost of our standard delivery only.
Cost of Returning
You bear the direct cost of returning the piece. This is the actual cost of the return label we provide, and it is deducted from your refund and shown in your return instructions. You may instead return the piece with a carrier of your choosing at your own cost. The international return fee and the exclusion of duties and taxes from refunds described in our Return and Refund Policy do not apply to clients covered by this Section.
8. Client Accounts
If you create an account, you agree to provide accurate information and to keep it current. You are responsible for keeping your credentials secure and for all activity under your account. We may suspend or close an account for violations of these Terms.
9. Verisart Digital Certificates & Physical NFC Provenance
To protect the authenticity, lasting quality, and secondary market value of our creations, Jordan Allen LLC utilizes an integrated digital authentication structure powered by Verisart. Every garment within our collections contains an embedded, physical Near Field Communication (NFC) chip.
Upon receiving your garment, you are required to scan the physical NFC tag with a mobile device to register your unique chain of ownership and claim your secure Verisart Digital Certificate of Authenticity (COA). Jordan Allen LLC retains a secure ledger of these registration signatures. This digital certificate serves as your verifiable proof of provenance and is mandatory to participate in any future house trade-in programs, pre-owned validations, or verified secondary market authentications.
10. The Jordan Allen Trade-In Program
Jordan Allen LLC operates an internal circularity ecosystem named the Jordan Allen Trade-In Program. This program allows clients to return authenticated, pre-owned Jordan Allen garments to our house in exchange for store credit at 100% of the assessed value or a cash payout at 70% of the assessed value.
Pre-Evaluation Flow
To optimize operations and minimize environmental transit impact, all trade-in submissions must undergo an upfront digital pre-evaluation. Clients must submit an application featuring their Verisart digital ownership token along with descriptive, high-resolution photographs detailing the current physical state of the garment.
Pre-Estimates & Final Physical Verification
Any valuation or acceptance issued during the digital pre-evaluation phase is a non-binding preliminary estimate. Final acceptance and financial distribution are contingent upon a physical verification by our studio technicians once the item arrives at our facility via our prepaid labels. Jordan Allen LLC reserves the right to reject any garment physically if it deviates from the submitted digital imagery, displays unauthorized third-party alterations, or exhibits irreversible structural damage. Rejected items will be returned to the client at the client's shipping expense.
11. Client Referral Program
Each client may receive a personal referral code. Friends who enter it at checkout receive complimentary express shipping on their first domestic order. The referring client receives a reward of 5% of the net total of each order placed with the code.
Rewards are held for 14 days from delivery, or from the ship date for pre-orders, and are paid by direct transfer each Friday once the balance reaches $50, or $100 for international transfers. Balances carry forward until the minimum is reached.
We may withhold, reverse or cancel rewards on orders that are cancelled, returned or refunded, on orders placed by the referring client, and on orders placed in violation of these Terms, and we may close referral access for misuse. The program may be changed or ended at any time. The Friends of the House creator program is governed by a separate agreement.
12. Intellectual Property
Our Content
All content on this Website, including but not limited to text, graphics, logos, images, product designs and photographs, software and code, and trademarks and trade dress, is owned by Jordan Allen LLC or our licensors and is protected by United States and international copyright and trademark laws.
Restrictions
You may not reproduce, distribute, or publicly display our content without written permission; use our trademarks or trade dress without authorization; create derivative works based on our content; or use automated systems to access or scrape our Website.
Your Content
If you submit content to our Website (reviews, comments, photos), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, and display that content for any purpose.
13. User Conduct
You agree not to violate any applicable laws or regulations; infringe upon the rights of others; transmit harmful or malicious code; attempt to gain unauthorized access to our systems; interfere with the proper functioning of the Website; or engage in any fraudulent activity. We reserve the right to terminate your access to the Website for violations of these Terms.
14. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR PRODUCTS AND WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. We do not warrant that the Website will be uninterrupted or error-free, that defects will be corrected, that the Website is free from viruses or harmful components, or that product descriptions or other content are accurate or complete.
15. Limitation of Liability
To the fullest extent permitted by law, Jordan Allen LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Website or products, any interruption or disruption of service, any errors or omissions in content, or any unauthorized access to your personal information. Our total liability shall not exceed the amount you paid for the product giving rise to the claim. This limitation does not apply to personal injury or death caused by our negligence, fraud, or any liability that cannot be excluded by law.
16. Indemnification
You agree to indemnify and hold harmless Jordan Allen LLC from any claims, damages, losses, and expenses (including attorneys' fees) arising from your use of our Website, your violation of these Terms, or your violation of any third-party rights.
17. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
18. Governing Law
These Terms shall be governed by the laws of the State of Wyoming, United States, without regard to conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the state and federal courts located in Wyoming. This does not affect any mandatory consumer rights you have under the law of the country where you live.
19. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.
20. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy and Return and Refund Policy, constitute the entire agreement between you and Jordan Allen LLC.
21. Contact
For questions about these Terms of Service:
Email: clientservices@jordan--allen.com
Response Time: Within 24 hours
Mailing Address: Jordan Allen LLC, 1021 E Lincolnway, Unit #707, Cheyenne, WY 82001