Last Updated: October 29, 2026

Complimentary standard shipping on orders over $300. A flat rate of $20 applies below that threshold. Standard shipping arrives in 5 to 7 business days by ground. Expedited shipping (2 to 3 business days) is available for an additional fee. Orders are processed within 1 to 2 business days; weekend and holiday orders ship the following business day.

Delivery windows are counted from the date your order is placed and include processing time. Orders to Alaska and Hawaii arrive in 7 to 9 business days. The cost of expedited shipping is calculated at checkout based on your delivery address and the delivery speed you select. Should you require delivery sooner, such as overnight or by courier, contact Client Services at clientservices@jordan--allen.com before dispatch to see what is possible.

Complimentary shipping on orders over $750. A flat rate of $30 applies below that threshold. International delivery typically takes 3 to 7 business days by international express service. Orders are shipped Delivered Duty Paid (DDP); all applicable customs duties, taxes, and fees are calculated and collected at checkout, ensuring no surprise charges upon delivery.

Subscribers receive complimentary standard shipping on their first domestic order. The benefit is for one subscription per person. We confirm that the recipient named on an order matches the subscriber, and we may withdraw the benefit from any order that does not.

A shipping confirmation email with tracking information from our carrier is sent once your order ships.

Pre-order items are charged in full at the time of purchase to confirm production allocation. Estimated shipping windows are specified directly on the product page.

Pre-order purchases remain fully eligible for return; our standard 14-day return policy applies, measured from the date of delivery.

Packages lost in transit are resolved between you and the shipping carrier. Jordan Allen does not assume responsibility for the loss, and we will make reasonable efforts to assist by following up with the carrier on your behalf.

Complimentary exchanges within 14 days of delivery. We provide a prepaid return label. Contact clientservices@jordan--allen.com with your order number and exchange details.

Outside the European Union and United Kingdom. Available within 14 days of delivery. Return shipping fees apply for orders under $750. Orders of $750 or more receive complimentary return shipping.

Accepted within 14 days of delivery. Return shipping is complimentary.

Outside the European Union and United Kingdom. Accepted within 14 days of delivery. A flat rate return fee of $30 will be deducted from your refund. Please note that duties, taxes, and customs fees collected at checkout are paid directly to local governments and are non-refundable.

Clients with a delivery address in the European Union or the United Kingdom may cancel any order, pre-orders included, for any reason, before it is delivered or within 14 days of the day they receive it, as set out in Section 7 of our Terms of Service.

We refund the price paid, the standard delivery charge and any duties and taxes collected at checkout, without undue delay and within 14 days of receiving your return or proof that you have sent it, whichever is earlier. The cost of returning the piece is deducted from your refund and shown in your return instructions. The $30 return fee does not apply.

Items must be unworn, unwashed, and in original condition with all tags attached. Items showing signs of wear or alteration cannot be accepted. We do not accept returns on designated final-sale items. This does not limit statutory rights in the European Union and United Kingdom.

For exchanges, contact clientservices@jordan--allen.com with your order number, item(s) to exchange, and desired replacement size or style. For returns, contact clientservices@jordan--allen.com with your order number and item(s) to return; we will provide a prepaid return label and instructions.

Refunds are processed within 5 to 7 business days of receiving your return, plus an additional 3 to 5 business days for the refund to appear in your account. Exchange orders ship within 1 to 2 business days of receiving your return.

If you receive a damaged or defective item, contact us immediately at clientservices@jordan--allen.com with photos. We will arrange a complimentary replacement or full refund at no cost to you.

When a piece is sold out, you may join the waitlist. No payment is required to join. You will receive an email with a link to purchase once production is confirmed.

Questions? clientservices@jordan--allen.com